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Frequently asked questions
How to order a book at SABA?
To order you must create an account. You can do this during the ordering process.
Will I receive a Track-and-Trace code?
You will receive a Track-and-Trace code via email from postNL when your package is packed and ready to be sent. You can find out when your package will be delivered on the website mentioned in the e-mail.
What do I pay for shipping?
The shipping costs are €3.50 regardless of the size of the order.
Who provides the books?
On behalf ofSABA the VU Boekhandel ships the books. Delivery is done by postNL.
How long does it take to deliver a book?
Books in stock will be delivered the next working day. We can therefore supply almost all textbooks very quickly. If the books are out of stock, delivery of Dutch-language textbooks takes 2 and non-Dutch-language textbooks 3 working days; exceptions excluded.
Questions? Then mail to: click here We are happy to help.
I have not received my order (yet), what should I do?
Online you can see if your order has been shipped or is still being processed.
If your order has the status 'shipped' in your account, but you have not received it yet, please check the Track-and-Trace code you received in your mailbox first. If you have not received your order 3 working days after it has been sent, please send an e-mail to: click here We are happy to help you.
In order to serve you as soon as possible, we kindly ask you to mention your order number in the e-mail.
How can I pay?
You can pay with Ideal or with credit card.

Where can I find information about my invoices and payments?
You can check the status of your orders and view your invoices online via my account. Forgot your password? Request it online via Password forgotten.

How long will it take for my payment to be processed?
Your payment via Ideal will be processed immediately after you have paid online through the bank. You can see that you have paid electronically by a mention on the invoice and an email you receive from the bank. In our case, this is Worldline, which processes payments from banks and credit cards.

I would like to have a copy of the invoice. How do I get it?
You can easily download a copy from my account.

Can I still change the details on my invoice?
You cannot change the invoice yourself (online). If you want a customised invoice, you can contact us via email: click here

I have returned or cancelled my item. When will I get my money back?
We aim to refund returns and cancellations as quickly as possible. f you haven't received anything after a week, please send an e-mail stating your name and the title of the book:
How do I cancel my order?
You can cancel your order during the ordering process. To do so, remove the books from your shopping cart. Have you already paid and do you want to cancel? In this case, please contact the VU Boekhandel. Please state your order details in the communication.

I cancelled my order, but the book was delivered anyway. What should I do?
If your order was delivered despite a cancellation, the order was already too far in the process to cancel. In this case, please contact us by e-mail. Please state the order details in the communication.
Email: click here
Returns
Undamaged books can be returned in accordance with Sections 6, 7 and 8 of our Terms of Delivery Returns. The Buyer has the obligation under the Distance Selling Act to examine upon delivery whether the goods comply with the contract. If this is not the case, the Buyer must inform the Seller in writing or by e-mail within ten working days of receipt. If it has been demonstrated that the goods do not comply with the agreement, the company has SABA the choice of replacing the products in question with new products after their return or refunding the invoice value of the products.

If you want to return a book, you must send the purchase receipt (a copy) with the shipment.

Can I also return a book via SABA ?
Yes, you can do that by returning the book, but it is easier to go to the VU Boekhandel. When you visit the shop, please bring your purchase receipt and clearly state that it is a purchase via: SABA . You must meet the above conditions to return a book.
Which textbooks should I NEVER return?
Except for technical defects, books that have been sold sealed (with plastic wrapping) and are no longer sealed will NOT be taken back.
Books that have a code will never be taken back!
Return shipments will only be accepted if the goods are undamaged.

Who pays the return costs?
The costs of these returns shall be borne by the buyer.
Return shipments are at the risk of the buyer. This means that SABA are not liable for damage or loss of returned items. Therefore, always ask for a Track-and-Trace code.

Will I automatically get my money back if I return an order?
f your return meets the above conditions, the purchase price will be refunded to your bank account. If you come to exchange a book in the shop, the purchase price will also be refunded to your bank account. Study books can ONLY after consultation with and permission of an employee of the VU Boekhandel SABA be exchanged.
PLEASE NOTE! extbooks will NEVER be taken back in the last week before the exam and when the period is finished.

I have bought a study book, but I am going to stop my studies. Can I return the study book?
ou can only return textbooks if you can prove that you are quitting your studies. Bring your purchase receipt(s) to the VU Bookstore and clearly state that you purchased via SABA. The books must be in perfect condition. The VU Bookshop charges a 20% return fee on its behalf SABA 20%.
Do I have with SABA guarantee on my items?
All items purchased from the website SABA are subject to the statutory warranty regulations. This means that an item must be in good condition. If you receive an item/book where this is not the case, we will be happy to help you find a suitable solution. We may send a replacement or refund the purchase price.

I have ordered books from SABA, but they arrived damaged. What should I do?
You have the right to return damaged books bought from SABA to return within 14 days. You can return the book by post.
Frequently asked questions
How to order a book at SABA?
To order you must create an account. You can do this during the ordering process.
Will I receive a Track-and-Trace code?
You will receive a Track-and-Trace code via email from postNL when your package is packed and ready to be sent. You can find out when your package will be delivered on the website mentioned in the e-mail.
What do I pay for shipping?
The shipping costs are €3.50 regardless of the size of the order.
Who provides the books?
On behalf ofSABA the VU Boekhandel ships the books. Delivery is done by postNL.
How long does it take to deliver a book?
Books in stock will be delivered the next working day. We can therefore supply almost all textbooks very quickly. If the books are out of stock, delivery of Dutch-language textbooks takes 2 and non-Dutch-language textbooks 3 working days; exceptions excluded.
Questions? Then mail to: click here We are happy to help.
I have not received my order (yet), what should I do?
Online you can see if your order has been shipped or is still being processed.
If your order has the status 'shipped' in your account, but you have not received it yet, please check the Track-and-Trace code you received in your mailbox first. If you have not received your order 3 working days after it has been sent, please send an e-mail to: click here We are happy to help you.
In order to serve you as soon as possible, we kindly ask you to mention your order number in the e-mail.
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